Question 1

What is concierge medicine?

Accepted Answer

Concierge medicine is a mode of primary care in which physicians work with patients on a monthly fee, proactively managing your health like someone might manage your wealth. As the original concierge medicine practice, MD2 is able to offer a level of expertise and exacting standard of care, unmatched in any other environment.

Question 2

Does MD2 take insurance?

Accepted Answer

All primary care services provided by your MD2 physician are covered by a single monthly fee. MD2 physicians do not bill insurance or Medicare for their services. You will still need insurance to cover medical care outside of our offices, such as for hospitalization or specialist visits.

Question 3

Do I need this level of care?

Accepted Answer

Every aspect of the MD2 experience has been meticulously designed to address the unique needs of families whose privacy and confidentiality are high priorities, whose schedules will not allow waiting for appointments, and—above all—who demand the best, every time. Most of our patients are in excellent health, choosing to work with MD2 as a way of proactively maximizing their longevity.

Question 4

What is included in my monthly fee?

Accepted Answer

Every one of our services is included in your monthly fee. We will never send you an additional bill, nor is there a limit on the amount of care you receive in a given month.

Question 5

Can I go to any MD2 location?

Accepted Answer

Each MD2 location is independently owned by two physicians, each of whom sees just 50 families. If you would like to be seen outside of your usual practice, your MD² physician will help coordinate your care and may also work with another MD² office to arrange an appointment.

Question 6

Will I see other patients during my visit?

Accepted Answer

We hold your privacy in the highest regard: at every visit, you, your physician and our staff will be focused completely on you. All of your medical records and communications are held in strict confidence.

Question 7

How long are wait times?

Accepted Answer

MD2 offices do not have waiting rooms, and so do not have wait times. When you arrive at your scheduled appointment, you are greeted by MD2 staff and then begin an open-ended discussion about your needs with your physician.

Question 8

How does MD2 support me when I travel?

Accepted Answer

Travel and emergency care are a critical part of the MD2 experience. Your physician equips you with a prescribed travel kit before you depart and is always available to remotely coordinate emergency services should the need arise.

Question 9

Is there an annual contract for services?

Accepted Answer

We believe medical care should be based on a deeply meaningful relationship between a physician and a patient that ideally lasts a lifetime – not a contract. The only contract we use reflects our promise to you. It binds us to you, not the other way around. There is no obligation on your part. If for any reason you wish to depart MD2, you can cancel your services at any time without any financial commitment. Your doctor will graciously work with you to establish care with another physician of your choosing.

Question 10

What services are included?

Accepted Answer

Simply put, every primary care service is included. There is no additional billing. To help you understand the term 'primary care,' think of it as all the care and services required when you 'go to your doctor.' But in this case, your doctor is a star internist who graduated at the top of their class and is regarded as the master diagnostician – an art that can be lost today, but never at MD2. This includes such things as an extensive annual physical, unlimited visits, house and workplace calls, x-rays, routine lab tests and diagnostics indicated by your age, health, and conditioning status. These tests may include blood panels, cardiovascular screening, cancer evaluations, and whatever else your physician believes will promote your healthiest lifestyle. When you leave an MD2 office, you are never handed a bill for our services. With unlimited time, your MD2 physician will go beyond the customary. They will guide you to appropriate consultants, specialists, and surgical services as needed and often accompany you to those appointments to ensure complete continuity of care. Your care is thorough and extensive yet always custom tailored.

Question 11

Will my physician manage my care while I am traveling?

Accepted Answer

MD2 was explicitly designed to accommodate families who travel frequently and often live in a second residence for at least part of the year. Caring for highly mobile families is our specialty. Your physician will always remain your primary contact when you or your family travels; they will be your first call if you have a medical need and are prepared to care for you, regardless of your location. In addition, prepping for travel and planning your care while you are away will be a key element of your care. Should you fall ill or need medical attention while in another city with an MD2 office, your physician will coordinate care for you with their MD2 partner in that city. Lastly, as an MD2 patient, you are enrolled in a worldwide medical evacuation service, should you ever need it.

Question 12

What if my physician goes on vacation?

Accepted Answer

We've set up each MD2 practice so that your physician or their partner will always be available to you. You will have direct access to both physicians' private cell phones, which you can call anytime, day or night. If your physician is unavailable, you will have direct access to their MD2 partner physician. You will never have to go through a front desk, an obscure exchange service or even a nurse to get to your physician or their partner, even if they are on vacation.

Question 13

What if I need to go to the hospital?

Accepted Answer

At MD2, you will never be left alone in your time of need. Shockingly, it has become customary today that physicians no longer follow patients during hospitalization. Instead, they leave their patients in the hands of hospitalists. At MD2 we believe this is unacceptable. MD2 physicians visit their patients while in the hospital and orchestrate care with medical specialists in any field. Should you require a hospital stay, your physician will be at your side as your advocate and quarterback. Furthermore, if specific health services would be best provided at a medical center in another city, your MD2 physician will make all the arrangements for your stay and continue to be involved in overseeing your care.

Question 14

Can my children join MD2?

Accepted Answer

As internists, we specialize in the care of adult patients, however, the age at which children transition out of pediatric care varies by individual. It's a wonderful discussion to have with your MD2 physician. Please know that even when your child is under the care of their pediatrician, we welcome being involved and receiving questions. Multi-generational care is our specialty.

Waitman Jonathan A MD

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